CCPLM is a monthly subscription that puts the Cre8tive PLM experts behind your Pro.File installation — a ticket portal for anything you need, plus an allotment of consulting time we use to actually do the work: improvements, updates, training, reports, and more.
Most support plans stop at "here's how you could do that." CCPLM includes the hours to do it for you. Your subscription's consulting time allotment is real, usable capacity — spent on whatever moves your PLM forward each month.
A robust web portal with 24-hour access and full ticket traceability from entry to resolution — email updates on every comment, and tickets are never closed without your confirmation.
A recurring block of expert time included in your subscription, billed in half-hour increments and used to perform the needed work — with monthly reporting so you always know where it went.
Functional and technical help, end-user support, system security and account management, and coordination of Pro.File and integrated third-party support cases.
Changes to screen configurations, workflows, and forms; creation and modification of document types, part classifications, and business processes; service pack deployment and test system refreshes.
Training and consulting on all Turnkey functionalities — onboard new users, level up admins, and refresh teams after upgrades as a first-class use of your allotment.
Creation and modification of SSRS reports and dashboards, plus consulting and minor changes to your existing customizations — real deliverables, not just advice.
Support of all existing processes and modules: functional & technical help and training, end-user support, user/group/permissions management, form and status network adjustments, reference lists, CAD/Office data mappings, no-code report, screen, and workflow support, and service pack updates with test system refreshes.
Anything requiring code or advanced consulting: SSRS report and dashboard development, UI customizations, automations, integrations and PLM–ERP integration support, form scripting, new document types, part classifications, and status networks, multi-site archive/cache/replication support, and metadata mass updates.
Pick the monthly plan that fits your installation's size and ambitions. Your consulting time allotment is set from day one.
Raise anything through the ticket portal — a question, an issue, an idea, a training need. We triage together and prioritize what your allotment gets spent on.
Our consultants execute: fixes applied, improvements configured, reports built, training delivered. You see the results in your system, month after month.
Regular check-ins keep the backlog aligned with your goals — and as your needs grow, your plan can grow with them.
Whether you came to Pro.File through Epicor PLM, directly from Revalize, or years ago under a different banner — CCPLM augments your staff with a team of Pro.File experts so your people stay focused on business growth and manufacturing. Knowledge transfers directly from our implementation team to your support team, it pairs naturally with the Turnkey Subscription, and European customers can combine it with our managed services plans.
Tell us about your installation and what you'd change if you had the time — with CCPLM, you do.
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